Terms & Conditions of Service

Emergency Clean UK Ltd  |  Version 1.1  |  Effective 4 August 2026  |  Company Reg: 17032976  |  VAT: 517 528 874

Part A — Master Terms & Conditions

1. Definitions

• "We / Us / ECUK" — Emergency Clean UK Ltd (Company Reg 17032976).
• "You / Client" — the person or organisation named on the Quote. Where you act on behalf of another (e.g. a relative, landlord, executor, or insurer), clause 15 applies.
• "Consumer" — an individual acting wholly or mainly outside their trade, business, craft or profession. "Business Client" — anyone else (companies, landlords letting as a business, housing associations, managing agents, insurers, local authorities).
• "Quote" — our written quotation, including the Services table, price, and any stated inclusions and exclusions.
• "Services" — only the work described in the Quote. Nothing else is included, however related it may seem.
• "Site" — the property or location where the Services are performed.

2. Quotes, Estimates & Scope

2.1 Quotes are based on the information, photographs, video, and descriptions you supply, and/or a site survey where one was carried out. You are responsible for the accuracy and completeness of what you tell us.

2.2 Quotes are valid for 30 days and are exclusive of VAT unless stated otherwise.

2.3 If on arrival the Site materially differs from what was disclosed (e.g. greater volume, additional contamination, concealed hazards, restricted access), we may issue a revised quote or a written variation before continuing. If you decline the variation, we may complete the original scope only, or cancel under clause 8, and you pay for work done and costs incurred to that point.

2.4 The Services do not include anything not listed in the Quote. In particular, unless expressly quoted, the Services never include: structural repairs, plumbing or electrical work, redecoration, pest control or extermination, bird or rodent proofing, mould remediation beyond surface treatment, asbestos removal, or testing or certification of appliances.

3. Contract Formation & Acceptance

3.1 A binding contract forms when you accept the Quote — by signing it, replying in writing (including email, SMS or WhatsApp), paying the deposit, or instructing us to begin. Payment of the deposit constitutes acceptance of these Terms.

3.2 These Terms are provided with every Quote and are available on this page. The version in force at the date of the Quote applies.

4. Price, Deposit & Payment

4.1 A 50% deposit is payable to confirm the booking. The balance is due on completion of the Services (same day), unless the Quote or the applicable Service Schedule states otherwise (see Schedule 3 for Hoarding Clearance).

4.2 For Business Clients, payment terms are as agreed in writing between us and the Client (stated on the Quote or invoice). In the absence of agreed terms, invoices are payable on receipt. We may charge interest and compensation on late B2B payments under the Late Payment of Commercial Debts (Interest) Act 1998 (8% + Bank of England base rate, plus fixed recovery costs).

4.3 For Consumers, overdue balances accrue interest at 4% above Bank of England base rate.

4.4 We may suspend the Services, or withhold completion certificates and reports, until sums due are paid. (Statutory waste documentation is always provided as required by law and is not withheld.)

4.5 Where an insurer, landlord, employer, or other third party is expected to pay, you remain personally liable for the full price if that third party does not pay in full within 30 days (see clause 15).

5. Consumer Cancellation Rights (Consumers only)

5.1 Where the contract is made at a distance (phone, email, online) or off-premises, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting the day after the contract is made.

5.2 Starting within 14 days — express request. Because our services are usually needed urgently, every Quote asks you to make an express request in writing for us to begin within the 14-day period, and to acknowledge that once the Services are fully performed you lose the right to cancel. If you cancel after work has begun but before completion, you pay for the proportion of the Services performed by the time you tell us.

5.3 Urgent repairs and maintenance. Where you have specifically requested a visit for the purpose of carrying out urgent repairs or maintenance, the cancellation right does not apply to that urgent work (regulation 28(1)(e)) — though it continues to apply to any additional services supplied on the same visit beyond the urgent work requested.

5.4 To cancel, tell us in writing (email is fine) within the period. A model cancellation form is at the end of these Terms. If you cancel where no work has started and no costs incurred, the deposit is refunded within 14 days of your cancellation notice.

5.5 Information about the right to cancel is provided with every Quote. Nothing in these Terms restricts your statutory cancellation rights.

6. Cancellation Outside the Cooling-Off Right / Business Cancellation

6.1 Cancellation or postponement with less than 48 hours’ notice before the scheduled start: we may retain from the deposit our reasonable costs actually incurred (staffing, equipment hire, consumables, travel) and a rebooking may require a new deposit.

6.2 Business Clients have no statutory cooling-off rights; this clause 6 is their only cancellation route.

7. Your Obligations

You must, at your cost:

7.1 Provide safe access to the Site at the agreed times, including keys, codes, permits, and parking as needed.

7.2 Provide running water and mains electricity, or tell us in advance if unavailable (a variation may apply).

7.3 Disclose all known hazards before work starts — including sharps, drug paraphernalia, weapons, aggressive animals, structural weakness, asbestos or suspected asbestos, and any known infectious disease risk. We price and plan on this disclosure; non-disclosure that increases risk or cost entitles us to vary or cancel under clause 8.

7.4 Remove or identify items of value before work starts. This includes cash, jewellery, documents (passports, wills, deeds, certificates), photographs, data devices, and sentimental items. Clause 9 governs what happens to everything else.

7.5 Ensure children, vulnerable occupants, and pets are kept away from work areas during the Services and any specified re-entry period after chemical treatment or fogging.

7.6 Confirm you have the legal right to instruct works and dispose of items at the Site (see clause 15).

8. Our Right to Suspend or Cancel

8.1 We may suspend or terminate the Services immediately, without liability, if: (a) the Site is unsafe and cannot reasonably be made safe; (b) suspected asbestos or other licensed-work hazards are discovered; (c) undisclosed hazards materially change the risk; (d) our staff face abuse, threats, or harassment; (e) you obstruct the work or fail to provide access; (f) sums due are unpaid.

8.2 On termination under 8.1 you pay for Services performed and costs incurred to date. Where a criminal scene or evidence is discovered, clause 8.3 applies.

8.3 If we discover what we reasonably believe to be evidence of a crime, human remains, or an unreported death, we will stop work and notify the police. Delay arising from this is not a breach by us.

9. Items, Waste & Disposal Authority

9.1 By accepting the Quote you authorise us to remove and dispose of all waste, contaminated materials, and items within the agreed scope. Waste is disposed of lawfully as a licensed waste carrier and duty-of-care documentation is available on request.

9.2 Items which are contaminated (by biological matter, sewage, smoke, guano, or pest infestation) may be incapable of safe retention and will be disposed of as waste unless you instruct otherwise in writing before work starts — in which case decontamination is at your risk and may be separately chargeable.

9.3 Found valuables: if during the Services we find cash, jewellery, identity documents, or items we reasonably consider to be of significant financial or legal value, we will set them aside and hand them to you or your representative. Our obligation is to take reasonable care during the ordinary course of cleaning and clearance — we do not conduct a forensic search, and we are not liable for items of value concealed within general waste, hoarded material, or contaminated matter that are not reasonably identifiable as valuable. (The Hoarding and After-Death Schedules vary this.)

9.4 Once you (or your representative) have confirmed completion, or after 7 days from completion where no representative attends, we have no liability for any item disposed of within the agreed scope.

9.5 Anything we agree to set aside but you fail to collect within 28 days may be disposed of after written notice to your last known address (Torts (Interference with Goods) Act 1977).

10. Standard of Service & What We Do Not Guarantee

10.1 We perform the Services with reasonable care and skill (Consumer Rights Act 2015, s.49) to recognised industry standards, using appropriately trained operatives, PPE, and professional-grade products.

10.2 Cleaning and decontamination have inherent limits. Unless the Quote expressly states otherwise, we do not guarantee: complete or permanent removal of odours; that surfaces will be restored to new condition; results within voids, cavities, or areas that are inaccessible without dismantling or structural work; or outcomes dependent on third parties (e.g. drying times, insurer approvals, source repairs).

10.3 Stain removal — no guarantee. We will always use appropriate professional products and techniques to treat staining, but no removal or reduction of any stain is guaranteed, on any surface, for any service. Whether a stain lifts depends on factors outside our control: the substance, how long it has dwelt, the surface’s porosity, age and condition, and prior treatment attempts. Some stains (including biological fluids, smoke, nicotine, guano, rust, and dyes) may be reduced but not removed, may be permanent, or may reappear as surfaces dry. Where we have treated staining with reasonable care and skill, residual staining is a limitation of the surface, not defective work, and does not give rise to a remedy under clause 11. (This clause defines what the Services can achieve; it does not exclude our liability for failing to exercise reasonable care and skill.)

10.4 Where we certify or document completion, the certificate speaks only to the work actually performed to the areas actually treated, as at the date of completion.

11. Complaints, Remedies & Refunds

11.1 If you believe the Services fall short, please tell us in writing within 48 hours of completion (or of the issue becoming apparent), with photographs where possible. Prompt notice matters because a cleaned site changes quickly once reoccupied (see clause 11.6).

11.2 Right to put it right. Where Services have not been performed with reasonable care and skill, your first remedy under the Consumer Rights Act 2015 is repeat performance: we return and re-do the affected work at no cost, within a reasonable time. Only where repeat performance is impossible, or we fail to do it within a reasonable time and without significant inconvenience, does a price reduction (up to a proportionate refund) arise.

11.3 You agree to allow us reasonable access to inspect and to carry out repeat performance before engaging any third party to redo the work or claiming its cost from us. Costs of third-party work carried out without giving us that opportunity are not recoverable.

11.4 Chargebacks. You agree to raise any dissatisfaction through this complaints procedure, and to give us the opportunity to put matters right under clause 11.2, before initiating a card chargeback or payment dispute. This clause does not prevent you exercising any statutory right or card scheme protection, but where a chargeback is raised for services that were properly performed, we will contest it with full evidence (accepted quote, these Terms, before/during/after photographs, completion sign-off) and pursue any properly-owed sums, plus reasonable recovery costs, as an unpaid debt.

11.5 Dispute resolution (Consumers). If we cannot resolve your complaint through this procedure, we will confirm our final position ("deadlock") in writing and provide you with the details of a certified alternative dispute resolution (ADR) provider, together with confirmation of whether we agree to use ADR in your case. You may also use the courts.

11.6 Nothing in these Terms restricts a Consumer’s statutory rights, and clause 11.1’s notice period is about evidence, not rights — late notification does not remove your statutory rights, but it may make it harder for either of us to establish what happened.

12. Liability

12.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be excluded.

12.2 We hold public liability and employers’ liability insurance appropriate to our work; certificates are available on request.

12.3 Subject to 12.1: we are not liable for pre-existing damage, wear, or defects (including damage caused by the incident we are cleaning up — fire, flood, sewage, infestation, or the actions of an occupant); we are not liable for damage that is an unavoidable consequence of performing the agreed Services properly (e.g. removal of contaminated carpet, flooring, or plaster within scope); and where surfaces are already compromised (heat-damaged, water-swollen, corroded, rotten), cleaning may complete deterioration that was already inevitable — this is not damage caused by us.

12.4 For Business Clients only: our total liability is capped at the price paid for the Services, and we are not liable for loss of profit, loss of business, business interruption, or indirect or consequential loss.

12.5 For Consumers: we are responsible for foreseeable loss and damage caused by our breach or negligence; we are not responsible for unforeseeable loss, or loss caused by your breach of clause 7.

12.6 We photograph the Site before, during, and after the Services as our record of condition. These photographs are our primary evidence in any dispute.

13. Health, Safety & Compliance

13.1 We operate under documented RAMS (risk assessments and method statements), available for each service. Business Clients will be provided RAMS on request prior to commencement.

13.2 Re-entry restrictions after chemical treatment, fogging, or ozone treatment will be notified to you and must be observed. We are not liable for harm arising from your failure to observe them.

13.3 Suspected asbestos-containing materials will not be disturbed. Work in the affected area stops until you provide a survey or clearance from a licensed contractor.

14. Subcontractors & Staff

14.1 We may use vetted subcontractors; we remain responsible for the Services.

14.2 (Business Clients only.) You agree not to directly engage any of our staff or subcontractors introduced to you through the Services, during the Services and for 6 months after, otherwise an introduction fee of 20% of annual remuneration applies. This clause does not apply to Consumers.

15. Authority & Third Parties

15.1 If you instruct us in relation to a property or items you do not own (as relative, friend, attorney, executor, landlord, agent, or insurer representative), you warrant that you have authority to instruct the Services and authorise disposals. If that warranty is untrue, you are responsible for the losses, claims, and costs we reasonably suffer from third parties (owners, occupiers, beneficiaries) because we acted on your instructions. For Business Clients this responsibility takes effect as a full indemnity.

15.2 Insurance-funded work: we can supply documentation, photographs, and reports to support your claim, but our contract is with you. Scope is what we quote, not what an insurer approves, and clause 4.5 applies to payment.

16. Photography & Data Protection

16.1 We process personal data in accordance with UK GDPR; our privacy policy is available on our website.

16.2 Before, during, and after photographs are taken as records of condition and completion (clause 12.6). We will not use images that identify you or your property’s location for marketing without your written consent.

17. Events Outside Our Control

We are not liable for delay or failure caused by events outside our reasonable control (severe weather, road closures, illness, supplier failure, denial of access, police scene control). We will re-schedule promptly.

18. General

18.1 These Terms, the Quote, the applicable Service Schedule, and (where applicable) the completed Sorting/Salvage Form are the whole agreement. Variations must be in writing.

18.2 If any clause is found unenforceable, the rest survive.

18.3 Governing law: England and Wales law governs, and its courts have jurisdiction — except that Consumers resident in Scotland may rely on Scots law consumer protections and bring proceedings in Scotland.

Part B — Service Schedules

The schedule matching the quoted service applies in addition to Part A. If a schedule and Part A conflict, the schedule prevails. Click a service to expand its schedule.

Schedule 1 — Biohazard Cleaning

1.1 We decontaminate to a safe and hygienic standard using recognised biohazard protocols. We do not, and no cleaning company can, warrant that any environment is "sterile" or entirely free of micro-organisms. Completion documentation certifies the process performed, not a laboratory-verified microbial state, unless ATP or laboratory testing is expressly quoted.

1.2 Contamination that has penetrated beneath or behind surfaces (subfloor, wall cavities, under fitted units) can only be treated if those areas are exposed. Exposing them (lifting flooring, removing units) is within scope only if quoted; otherwise our certification excludes concealed areas.

1.3 Porous contaminated materials (carpet, underlay, upholstery, mattresses, chipboard) generally cannot be safely decontaminated and will be removed and disposed of as clinical or hazardous waste within scope.

1.4 You must disclose any known infectious disease connected with the contamination (clause 7.3). This affects operative protection, not our willingness to attend — but non-disclosure voids our responsibility for consequences of the undisclosed risk.

Schedule 2 — Fire & Smoke Damage Restoration

2.1 Smoke odour is caused by particles that migrate into voids, insulation, soft furnishings, and building fabric. We treat quoted areas and surfaces; odour may persist or return from untreated or inaccessible sources, from heating and cooling cycles, or from items reintroduced to the property. Odour recurrence from such sources is not defective work.

2.2 Unless expressly quoted, scope excludes: ULV fogging; cleaning inside cupboards and wardrobes; removal of large furniture; separate soot and odour treatment options; and redecoration. Scope includes (where quoted): treatment of wallpapered surfaces, removal of fire-damaged plaster, and removal and disposal of fire-damaged waste.

2.3 Heat-affected surfaces and finishes are already damaged. Cleaning may reveal or complete damage the fire caused (blistered paint, delaminated veneer, crazed glass, corroded metal). This is fire damage, not cleaning damage.

2.4 We do not inspect, test, or certify electrical appliances or installations affected by fire. Do not re-energise circuits or use appliances until checked by a qualified electrician.

2.5 Where an insurer is involved, clause 15.2 applies: our scope is the Quote. Betterment, upgrades, and works the insurer declines remain your cost.

Schedule 3 — Hoarding Clearance

3.1 The Sorting/Salvage Form. Before attendance we will send you our Sorting/Salvage Form. The completed Form is your disposal authorisation: it records (a) items or types of belongings to be kept or set aside; (b) any known locations of high-value or important items; (c) your chosen sorting level (minimal, moderate, or extensive); and (d) whether you will be present. The completed Form forms part of the contract and constitutes your instructions for the clearance. You authorise us to remove and dispose of everything not identified for retention.

3.2 If no Form is returned by the scheduled start, we will proceed on the minimal sorting basis: we clear the property, setting aside only items in our standard set-aside categories (cash, jewellery, identity and legal documents, photographs, and data devices) that are reasonably identifiable during the ordinary course of the clearance.

3.3 No guarantee of retrieval. We search for listed and set-aside items on a reasonable endeavours basis appropriate to a clearance — not a forensic, item-by-item search. Completing the Sorting/Salvage Form increases the likelihood of retrieval but is not a guarantee: even where a Form has been completed, we cannot guarantee that any item will be found, particularly within large volumes of clutter, mixed waste, or hazardous contamination. Items not reasonably identifiable are deemed disposed of with your authority.

3.4 Attendance. If you elect not to be present, you authorise us to use our discretion in good faith within the instructions on your Form, and we are not liable for good-faith judgements made within those instructions. If you attend and assist with sorting, you must follow our crew’s safety instructions and wear any PPE we provide; you assist at your own risk as to items you personally sort, and clause 3.7 applies if participation obstructs or delays the works.

3.5 Changing your instructions. Instructions on the Form may be varied only in writing (email or SMS is sufficient) or by instruction given to our crew on Site before the relevant items are cleared — variations cannot apply retroactively to items already removed or disposed of. Decisions made on Site under moderate sorting will be recorded by our crew (note and/or photograph) and are binding.

3.6 If the occupier is not the instructing party, clause 15.1 applies in full: you warrant authority and consent (including, where relevant, that the occupier has capacity to consent or that you hold appropriate legal authority).

3.7 If the occupier withdraws cooperation, restricts access, or reinstates cleared material during the works, we may suspend under clause 8 and you pay for work performed.

3.8 Clearance frequently reveals pre-existing property damage previously concealed by hoarded material (staining, rot, pest damage, structural issues). We will photograph what we find; clause 12.3 applies.

3.9 Balance payment. The balance of the price is due, and will be collected, when the final waste load is loaded and ready for departure from the Site — whether that load departs immediately or the vehicle remains on Site until the works are finished. The final waste load will not leave the Site until the balance is paid in full, and clause 4.4 applies to any unpaid balance.

3.10 Completion walkthrough: on completion you (or your representative) will be invited to walk the property and sign a completion confirmation. If you decline or do not attend, our completion photographs are the record and clause 9.4’s 7-day period runs from completion.

Schedule 4 — After-Death Cleaning (Deceased Estate)

4.1 Clause 15.1 applies in full. You warrant that you are entitled to instruct works and disposals (as executor, administrator, or with the estate’s consent). We are not obliged to verify grants of probate, but we may ask for confirmation of your role in writing.

4.2 The Sorting/Salvage Form process in Schedule 3.1–3.5 applies equally to deceased estate clearances, including the minimal-sorting default where no Form is returned and the no-guarantee-of-retrieval position. Documents that appear testamentary (wills, deeds, financial papers) and identity documents will always be set aside and handed over.

4.3 We will not commence where the death is subject to ongoing police or coroner involvement until the scene is released (Schedule 7.1 applies).

4.4 Biological contamination is treated under Schedule 1. Contaminated flooring and materials will be removed within scope; removal may expose staining or damage to subfloors and joists which pre-dates our work and may require building repairs outside scope.

4.5 We approach this work with discretion; unmarked vehicles and plain workwear are available on request.

Schedule 5 — Sewage & Flood Damage

5.1 We clean, sanitise, and (where quoted) dry. We do not repair the source. If the defect that caused the escape (drainage, plumbing, groundwater, weather ingress) is not fixed, recontamination will occur and is not defective work. We recommend source repair before or immediately after our attendance.

5.2 Category 3 ("black") water contaminated materials — carpets, underlay, and porous materials in contact with sewage — will be removed and disposed of within scope. They cannot be safely decontaminated.

5.3 Structural drying, where quoted, is complete when target moisture readings are achieved, which depends on building fabric, ventilation, and continuous power to drying equipment. You must keep equipment running and powered; interruption extends drying and may cause secondary damage (including mould) which is not our liability.

5.4 Moisture and contamination can travel beneath floors and behind walls and skirting. Areas not opened up are excluded from certification.

5.5 We can provide drying logs, photographs, and reports for insurance purposes; clause 15.2 applies.

Schedule 6 — Pigeon Guano Removal

6.1 Guano is treated in situ with avian disinfectant before removal. Once treated, resulting waste is classified and disposed of as general waste in accordance with our risk assessments and current guidance.

6.2 Scope is removal and disinfection of guano from the quoted areas. Bird proofing, netting, spiking, deterrents, and nest removal during nesting season are excluded unless expressly quoted. Birds returning after cleaning is not defective work; without proofing, recontamination is likely and re-cleaning is chargeable.

6.3 Works involving active nests are scheduled in accordance with the Wildlife and Countryside Act 1981; we may lawfully be unable to remove active nests and may need to defer that element.

6.4 Access at height may require your scaffolding, MEWP hire, or roof access equipment as stated in the Quote. Fragile roof surfaces (asbestos cement, old rooflights) must be disclosed under clause 7.3; we will not load fragile surfaces.

6.5 Guano is corrosive and its staining may be permanent on porous masonry, stone, and weathered coatings (clause 10.3 applies).

Schedule 7 — Trauma & Crime Scene Cleaning

7.1 We attend only after the scene has been released by police or coroner. You warrant the scene is released when instructing us; delay because it is not is treated under clause 17.

7.2 If we discover items that may constitute evidence (weapons, drugs, documents, or anything inconsistent with the reported circumstances), we stop, secure the area, and notify the police (clause 8.3). Resulting delay or termination is not our breach.

7.3 Schedule 1 (Biohazard) applies in full to all trauma cleaning.

7.4 Structural penetration of biological material (Schedule 1.2) is common in trauma scenes; certification excludes unexposed areas.

Schedule 8 — Needle Sweeps

8.1 A needle sweep is a systematic visual and physical search of accessible areas of the quoted site using appropriate equipment and protocols, with removal and disposal of sharps found in approved sharps containers.

8.2 No sweep can guarantee that a site is free of sharps. Sharps may be concealed within voids, dense vegetation, soil, water, waste not in scope, or areas that cannot be safely accessed. Our completion documentation records that no further sharps were found during the sweep of the areas searched — it is not, and must not be represented by you to any third party as, a certification that the site is sharps-free.

8.3 Repeat or scheduled sweeps are recommended for sites with ongoing risk (e.g. public land, stairwells, squat clearances); a single sweep addresses conditions on that day only.

8.4 Subject to clause 12.1, we accept no liability for sharps present in areas outside the quoted scope, concealed beyond reasonable detection, or introduced to the site after our sweep.

Schedule 9 — Deep Cleans

9.1 The standard is the task list in the Quote, performed with reasonable care and skill — not a subjective impression of cleanliness. Anything not on the task list (e.g. inside appliances, windows externally, walls, ceilings) is excluded unless quoted.

9.2 Deep cleaning does not remove: permanent staining, limescale etching, burnt-on damage, discolouration of aged grout or sealant, nicotine staining bleed-through, or wear. These are condition issues, not cleaning issues (clauses 10.2–10.3).

9.3 For end-of-tenancy cleans: we do not guarantee return of any deposit, and we are not party to landlord and tenant disputes. If a checkout report raises cleaning items within our quoted task list within 7 days, clause 11.2 applies — we return and re-clean those items rather than pay third-party costs.

Schedule 10 — After-Rodent Cleaning

10.1 We provide cleaning, sanitisation, and removal of droppings, nesting material, and contaminated items from the quoted areas. We are not a pest control service: extermination, trapping, baiting, and proofing are excluded unless expressly quoted. We recommend infestation eradication and proofing by a pest controller before our clean; without it, recontamination is likely and is not defective work.

10.2 Droppings and urine contamination within inaccessible voids (wall cavities, under fitted kitchens, sealed loft spaces) are excluded unless exposure works are quoted.

10.3 Gnawed cables, pipework, and structural damage caused by rodents are pre-existing damage (clause 12.3); we will photograph and notify you of any we find. Electrical safety checks are recommended and are outside scope.

10.4 Insulation contaminated by rodents (lofts) will be removed and disposed of only where quoted; replacement insulation is excluded.

Schedule 11 — Regular Commercial Cleaning

11.1 This schedule applies to recurring contracted cleaning for Business Clients. The Quote will state frequency, task specification, and monthly price.

11.2 Term and termination: initial term of 3 months, continuing thereafter until either party gives 30 days’ written notice. We may terminate immediately for non-payment or safety issues under clause 8.

11.3 Price reviews annually on notice; consumables (supplied where agreed) charged as stated in the Quote.

11.4 One-off or additional tasks outside the specification are quoted and charged separately — the specification does not grow by custom or informal request.

11.5 TUPE: on expiry or termination, if the Transfer of Undertakings (Protection of Employment) Regulations 2006 apply to a successor provider or to the client taking cleaning in-house, employment liabilities for assigned staff transfer in accordance with those Regulations, and each party will provide the information the Regulations require.

11.6 Clause 14.2 (non-solicitation of staff) applies for the term plus 6 months.

11.7 Access arrangements, alarm codes, and keyholding responsibilities are recorded in the Quote; we maintain key logs and accept liability for keys lost by us limited to lock replacement costs.

Model Cancellation Form (Consumers)

Complete and return this form only if you wish to cancel the contract.

To: Emergency Clean UK Ltd — info@emergencycleanuk.co.uk

I hereby give notice that I cancel my contract for the supply of the following service: ______________________

Ordered on: ____________   Name: ____________________   Address: ________________________________

Signature (only if this form is on paper): ____________   Date: ____________