Smoke Damage Cleaning

In most cases we can mobilise a team and be on site the same day you contact us. Our ability to respond immediately does depend on job scale — larger, multi-area incidents require more resource planning — but we treat every smoke damage call as urgent and will always give you an honest ETA when you call.

We cover the entirety of mainland UK (excluding Northern Ireland), so wherever you are, we can reach you.

We operate across the entirety of mainland UK — from London and the South East through to Scotland — covering residential, commercial, and industrial properties of all sizes.

We do not currently cover Northern Ireland.

If you're unsure whether we can reach your location, call us on 0333 772 2130 and we'll confirm straight away.

Our smoke damage cleaning service is a multi-stage process tailored to the type and severity of damage. It typically includes:

• Initial assessment — we inspect all affected areas and identify the type of smoke residue present (dry, wet/oily, or protein-based)
• HEPA vacuuming — removal of loose soot particles using industrial-grade equipment
• Chemical wash — specialist products applied ceiling-first, then walls bottom to top
• Odour neutralisation — thermal fogging and/or ozone treatment to eliminate smoke odour at the molecular level
• Air scrubbing — HEPA air scrubbers run throughout to improve air quality
• Waste removal — all soot-contaminated materials responsibly disposed of under our Waste Carrier Licence

We can also advise on contents salvage, structural access for hidden smoke penetration, and preparation for redecoration.

Smoke and soot residue is not like regular household dirt. Standard cleaning products can't neutralise the acidic nature of soot — used incorrectly, they can spread contamination, permanently stain surfaces, or push particles deeper into walls and fabrics.

Beyond effectiveness, there are genuine health risks. Smoke particles — including fine soot and chemical residues from burned materials — can cause respiratory problems and longer-term harm, particularly for children and those with existing conditions.

Professional smoke damage cleaning uses:

• Industrial HEPA vacuum equipment that captures particles a domestic hoover cannot
• Specialist chemical products formulated specifically for soot and smoke residue
• Thermal fogging and ozone generation to eliminate odour molecules — not just mask them
• Full PPE and safe working procedures to protect your property throughout

This is one of the more nuanced questions in smoke damage restoration, and we'd rather give you an honest answer than an oversimplified one.

In most cases, a thorough professional clean — including chemical washing, thermal fogging, and/or ozone treatment — will significantly reduce or eliminate smoke odour. These treatments neutralise odour-causing molecules rather than masking them, and for the majority of jobs the results are excellent.

However, there are two important factors that can affect the outcome:

• Structural penetration. If smoke has embedded deeply into timber, insulation, plasterboard, or other building materials, cleaning alone cannot remove it. Those materials will need to be stripped out and replaced.
• Phantom odours. After a significant smoke event, some people continue to perceive a smell even after the source has been fully removed. This is a well-documented phenomenon — the brain can retain a sensory memory of a strong odour. It isn't a sign the clean has failed; it's a psychological response that typically fades over time.

Redecorating after smoke damage is always required on completion of cleaning. Before applying any paint, walls and ceilings must be primed with a stain and odour blocking sealant primer — standard emulsion applied directly over smoke-affected surfaces will not seal in residual odour or prevent staining from bleeding through.

We'll always give you an honest assessment of what's achievable before we begin, including whether any structural elements are likely to require rip-out rather than cleaning.

Yes — kitchen fires are one of the most common jobs we attend. Cooking fires typically produce wet or oily soot, which bonds to surfaces quickly and carries a persistent odour that ordinary cleaning cannot shift.

Kitchen smoke also travels further than it looks — through gaps, ventilation systems, and into adjoining rooms. Our assessment will identify the full extent before we begin so nothing gets missed.

We handle kitchen smoke damage in both domestic homes and commercial properties, including commercial kitchens and catering establishments.

The cost depends on two key factors: the severity of the damage and the number of areas affected within the property. Because no two jobs are the same, we don't publish fixed pricing. Instead, we provide a tailored written quote based on a proper assessment of your specific situation.

You can send photos and details via our contact form, email, or WhatsApp. We'll come back to you promptly with a written quote.

Yes — we work across the full range, from private homeowners and landlords right through to large-scale commercial clients. That includes offices, retail units, warehouses, factories, industrial premises, and beyond.

For commercial clients we provide full documentation for insurance purposes, detailed scope-of-works reports, and where possible we'll work around operational requirements to minimise disruption and downtime.

We carry full public liability insurance and hold our Waste Carrier Licence (CBDU626436).

In most cases, yes. Buildings and contents insurance typically covers smoke and fire damage remediation when the incident was accidental. Every policy is different, so always check your specific terms.

To give your claim the best chance of success:

• Contact your insurer as soon as possible and notify them before any cleaning work begins
• Photograph and video all affected areas before anything is touched
• Keep your fire service report or incident reference number
• Request a detailed written quote from us — insurers require this to approve works

We're experienced in providing the documentation loss adjusters and insurers need, and can work within their processes to keep your claim moving efficiently.

Timescales depend on the scale and severity of the job:

• Single room, light smoke damage: typically 1–2 days including chemical treatment and odour neutralisation
• Multiple rooms / moderate damage: usually 2–4 days
• Whole property or severe fire damage: can range from one week upwards, particularly where structural elements or multiple floors are affected

We'll give you a clear, realistic timeframe as part of your written quote so you can plan accordingly.

This depends on the severity of the damage and which treatments are required. For minor smoke damage contained to a single room, it may be possible to remain in the rest of the property — we'll advise you honestly based on what we find.

For more significant damage, or any job involving thermal fogging or ozone treatment, the property must be fully vacated for the duration of those treatments and for a safe clearance period afterwards. Ozone in particular requires full evacuation including pets.

If your insurer is involved, they may cover the cost of temporary accommodation — it's worth confirming this with them directly when you make your claim.